Fair & Transparent Policy | Sumitra Enterprises
At DJI Drone Store, operated by Sumitra Enterprises, we strive to provide a seamless shopping experience. However, certain circumstances may require order cancellations or refunds. Please read this Cancellation and Refund Policy carefully before placing an order.
01
Cancellation by the Company
We reserve the right to cancel or refuse any order at our sole discretion under the following circumstances:
- Pricing errors, incorrect product information, website errors, or inaccuracies relating to stock availability.
- Suspected fraudulent transactions, unauthorized payments, or payment verification issues.
- Technical, operational, or logistical issues that prevent us from fulfilling the order.
- In the event of cancellation by the Company after payment has been received, the applicable refund amount shall be processed in accordance with this Policy and credited through the original payment method, subject to applicable banking or payment gateway timelines.
- Orders may also be cancelled if the delivery location is not serviceable or due to delivery restrictions in certain areas.
02
Refund Process (Store Cancellations)
- If the payment has already been processed for a cancelled order, the applicable refund amount will be credited to the original payment method used at the time of purchase.
- Refunds are generally processed within 7–10 business days. However, the actual credit of the refund amount may vary depending on the policies and processing timelines of the respective bank or payment gateway.
- The Company shall not be held responsible for delays in refund processing caused by banks, payment gateways, or other third-party financial institutions.
03
Cancellation by Customer
Before Dispatch
Within 1 Hour of Placing Order
Orders cancelled within 1 hour of placing the order are eligible for an 80% refund, after deducting applicable payment gateway or transaction charges.
80% Refund
After 1 Hour, Before Dispatch
Orders cancelled after 1 hour but before dispatch are eligible for a 50% refund.
50% Refund
After Dispatch
No cancellation or refund shall be permitted for prepaid orders once the order has been dispatched. | Cash on Delivery (COD) orders cannot be cancelled after dispatch.
The applicable refund amount, if any, shall be processed through the original payment method used at the time of purchase and shall be subject to the refund timelines specified in this Policy.
04
How to Request Cancellation?
Email Us with Your Order ID
To request order cancellation, please email us at contact@djidronestore.in with your Order ID and the reason for cancellation.
Call Our Support Team
You may also contact our customer support team at +91 98910 98328 for assistance regarding order cancellation and refunds.
05
Refund Policy
| Condition |
Refund |
Timeline |
| Store cancels order (before payment processing) |
Full Refund |
7–10 business days |
| Customer cancels within 1 hour |
80% Refund |
7–10 business days |
| Customer cancels after 1 hour (before dispatch) |
50% Refund |
7–10 business days |
| Prepaid order — after dispatch |
No Refund |
— |
| COD order — after dispatch |
No Refund |
— |
| Payment gateway / transaction charges |
Non-Refundable |
— |
- Refunds, if applicable, will be processed only through the original payment method used at the time of purchase.
- Payment gateway charges, transaction fees, and other applicable charges are non-refundable.
- Cash on Delivery (COD) orders are generally non-refundable after shipment, except where required under applicable law or as specifically provided in this Policy.
- Products damaged due to misuse, improper handling, unauthorized repairs, physical damage caused by the customer, or use contrary to the manufacturer's instructions may not be eligible for refund, replacement, or exchange.
- Products that have been used, altered, or returned without original packaging and accessories may not be eligible for refund or replacement.
06
Important Notes
The order confirmation email or message is not an invoice and does not constitute acceptance of your order. It only confirms that we have received your order request.
Product prices, specifications, and availability are subject to change without prior notice.
Once an order has been dispatched, cancellation and refund requests shall be governed by this Policy and any applicable laws.
In the event of any dispute regarding cancellations or refunds, the Company will make reasonable efforts to resolve the matter fairly and in accordance with this Policy and applicable laws.
07
Need Help?
If you have any questions, concerns, or require assistance regarding your order, cancellation, or refund, please feel free to contact us. Our customer support team will make reasonable efforts to respond to your queries as soon as possible.