We stand behind every product we sell. Understand your return and refund rights clearly.
At Sumitra Enterprises, operating through djidronestore.in ("Website"), we strive to offer high-quality products and excellent customer support. Please read this Return, Refund, and Replacement Policy carefully before making a purchase.
Returns are accepted only for products that are defective, damaged during transit, received in an incorrect condition, or significantly different from the product description on the Website.
Return requests must be raised within 7 days from the date of delivery. Requests after this period will not be accepted.
To process a return request, customers may be required to provide an unboxing video, clear photographs, or any other supporting evidence to verify the claim.
The product must be unused and returned in its original condition, along with all accessories, manuals, tags, invoices, and original packaging.
| Return Reason | Shipping Cost | Who Pays? |
|---|---|---|
| Damaged, Defective or Incorrect Item | Free Return Shipping | Sumitra Enterprises |
| Change of Mind / Incorrect Selection | Customer Pays | Customer |
Important: Products covered under a valid warranty may be eligible for repair or replacement, as determined by the manufacturer or the Company. Refunds are generally not issued for warranty-related claims.
Customers must provide a valid invoice or proof of purchase issued by our Website to claim warranty or replacement services.
Replacement, repair, or warranty claims are subject to product inspection and approval by the Company and/or the manufacturer.
Approved replacements are generally processed within 21 working days, subject to stock availability, manufacturer approval, and logistics timelines.
Warranty terms and duration may vary from product to product and will be governed by the respective manufacturer's warranty policy, wherever applicable.
The following items are strictly not eligible for return, exchange, or refund:
Products that have been opened, used, installed, activated, altered, or physically damaged by the customer
Products returned without original packaging, accessories, manuals, warranty cards, tags, or proof of purchase
Products not covered under warranty, or inspected and confirmed to be fully functional and free from defects
Items damaged due to misuse, improper handling, unauthorized repairs, liquid exposure, accidents, or use contrary to the manufacturer's instructions
Contact our customer support team at contact@djidronestore.in or +91 98910 98328 within 7 days from the date of delivery.
Provide your Order ID along with clear photographs, an unboxing video (if available), and a detailed description of the issue to help us verify your claim.
Upon successful verification, we will provide return shipping instructions or arrange a return pickup, depending on the product and delivery location.
After receiving and inspecting the returned product, we will process the approved replacement or refund in accordance with this Policy.
For any return or refund related queries, please reach out to us:
We are here to help you with any question.